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Can you create a product or service that will increase the efficiency of Last Mile Freight in the Sydney CBD?

About The Challenge
The Sydney Coordination Office in partnership with the Transport Digital Accelerator have identified Last Mile Freight as a space that is ripe for innovation.

In the rapidly growing e-commerce industry speed of delivery has become a key competitive advantage.  With customers buying more than ever online and expecting ever faster fulfillment, we are experiencing never-before-seen volumes of deliveries into the already crowded Sydney CBD.

Light Commercial Vehicles (LCVs) account for 12% of  traffic in the Sydney CBD and improving the efficiency with which these and other Last Mile Freight methods are operated could reduce congestion, lower the cost of freight and improve the customer experience.
The Sydney Coordination Office has worked diligently for the last four years to manage freight impacts during major public and private projects impacting the CBD. This has also sought to encourage businesses to prepare for the future. During this period, various initiatives have been taken to mitigate the impacts of changes occurring in the CBD and on the network.
In parallel the Transport Digital Accelerator has undergone an intensive eight week Human-Centred Design research programme and as a result, developed the problem statements for this Innovation Challenge.

We are looking to support the development of innovative solutions to help improve the efficiency of Last Mile Freight deliveries in the Sydney CBD. Solutions should also attempt to address the problem statements that we have identified as the major issues currently impacting Last Mile Freight. These problem statements are outlined below. 

What is Last Mile Freight?
Last Mile Freight is the delivery of goods from a transport hub such as a warehouse to the final receiver, the destination usually being a private home or business address. Fast delivery is a key competitive advantage for retailers which means operators are looking to continually increase the speed of last mile deliveries.

What is an Innovation Challenge?
Transport for NSW frequently hosts Innovation Challenges through which we support third parties to develop new digital products for our customers. We do this through a process of identifying customer needs and sharing our findings with industry. We then offer participants the opportunity to submit applications and pitch their innovative products and ideas. Those chosen to participate in the incubation phase of the Challenge are supported with access to subject matter experts, marketing, official endorsement and seed funding where needed.

What is in it for you?
Transport for NSW will assist the successful applicants through an incubation process to assist with the development of a product or services that can be endorsed by government agencies and meets customers’ expectations. Transport for NSW will also provide access to subject matter experts and marketing for the solutions that are selected for endorsement via existing communications and marketing channels. There will also be a provision for seed funding for those companies who need assistance in the near term to launch a commercially sustainable solution into the market. 

Problem Statements
Transport for NSW outlined the following problem statments the solution needed to address, with the focus being on positively influencing the behaviour of the driver’s of Light Commercial Vehicles (LCVs)

  1. How might we reduce the number of kilometers travelled by LCVs in the CBD?
  2. How might we reduce the number of trips that LCVs make in and out of the CBD?
  3. How can we Create awareness of the bigger transport picture?
  4. Maximise positive behaviours?
  5. Make deliveries more efficient?
  6. Encourage greater end to end collaboration?
  7. How might we build a system that allows the government to monitor how freight is delivered in the CBD? So that we have a deeper understanding of how to improve freight movements going forward for government and delivery operators.

Applications opened on Wednesday 8 May, 2019. Any interested applicants had the opportunity to take part in a Q&A with subject matter experts at the information session to help their submissions. The information session was held on Wednesday 8 May, 2019 and was recorded and made available on this page to interested parties who were unable to attend.

The information session provided an opportunity for developers and interested parties to ask questions and get information before applications were submitted by Friday 16 June, 2019. 

Once applications were closed, the submissions were assessed and ranked by a judging panel and selected teams were invited to the pitch day stage of the challenge.

Finalists pitched their ideas on Wednesday 3 July, 2019 to a judging panel. The selected team/s were invited to give a formal request for proposal (RFP). The RFP closed on Friday, 19 July, 2019.

The teams then entered an incubation period from August to November which lead into customer trials. 

Applicants who launch successfully will have the opportunity to be endorsed by TfNSW. TfNSW endorses products that are of high quality, are innovative and solve customer problems. 

The chosen concept must fit Government legislative and policy requirements and deliver a seamless customer-centric experience. Transport for NSW will promote the endorsed product via our regular channels.

Innovation Forum Video Recording - Last Mile Freight Innovation Forum, March 27, 2019
Innovation Forum Presentation - Last MIle Freight Innovation Forum, March 27, 2019
Information Session Presentation - Last Mile Freight Information Session, May 8, 2019
Information Session Video Recording - Last Mile Freight Information Session, May 8, 2019

Past Key Challenge Dates
Launch Event and Applications Open -
Wednesday 8 May, 2019
Industry Collaboration Event - Monday 20 May, 2019
Applications Close - Sunday 16 June 2019 @ 11:59pm
Finalists for Pitch Day are Notified - by Friday 21 June, 2019
Pitch Day Event - Wednesday 3 July, 2019
Customer Trials Start - 2020