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About the Challenge

Transport for NSW invited small and large transport service providers to join a trial that will include their services in Transport for NSW’s Trip Planner used by millions of customers each month to plan their trips.

The intent was to give customers new transit options like bike and ride share or point to point when planning trips. is the Transport for NSW digital Trip planner used by over 4.5 million customers each month to plan their trips in real-time and receive public transport options to move around NSW. This same trip planning capability is used in the Opal Travel App and Transport Bots (chatbots).

The aim of the trial was to expand the mobility options in trip plan results with bike and ride share or point to point operator options.

Ola, Cars on Demand and Ingogo were selected to pilot their innovative MaaS solutions in a trial program in December 2019.

Further Information

Applications for the trial opened on 30 May 2019. An information event was held on 19 June for applicants to ask questions of TfNSW Subject Matter Experts to help with preparing their submissions. The information session was recorded and made available on request. Applications closed on 10 July 2019.

Applications needed to include all information requested in the application form including a response to the selection criteria and the TfNSW Flexible Transport Services Specification. Applications were assessed by a judging panel against the criteria set out below and the total investment required. Successful applicants were invited to participate in the trial.

To participate in this trial, applicants needed to be ready with their data and API at the time of the applications closing 10 July 2019 and be able to finalise any changes that may be required to that data and API by 13 August 2019. Transport for NSW only selected solutions of high quality, compliant with all applicable laws and that solve customer’s problems in an innovative way.

Applicants were required to demonstrate that their product/s meets the following specific criteria:

  1. Explain why you want to participate and why TfNSW should use your product/service over others available in the marketplace?
  2. Can you provide all mandatory data for your transport model(s) as outlined in the data and API requirements? 
  3. Do you have an API for estimates/pricing that meets the requirements outlined in the Data and API requirements?
  4. Is your API ready for use?
  5. Is your API regularly maintained and supported?
  6. Do you have Service Level Agreements (SLA’s) for performance and load. How do you support these SLA’s?
  7. Can you assure longevity of the API and demonstrate commitment to it being maintained and serviced in future?
  8. Can you supply detailed documentation for your data and of the API? 
  9. What geographic area is covered by your product/service? Does it offer regional coverage in NSW?
  10. Do you have a test/sandbox API environment?

What were the data and API requirements?
The DRAFT Data and API requirements are here: TfNSW Flexible Transport Services Specification v0.3.pdf
TfNSW invited Applicants to give feedback on the DRAFT Data and API requirements by 14 June 2019. The final DATA and API requirements were distributed on 19 June at the Information Event. Applicants needed to provide all mandatory data fields as outlined in the Data and API requirements. It was beneficial for the success of their application if they can also provide data flagged as optional.

Watch the full recording of the information session
Download the information session presentation pack
Download a transcript of the Q&A from the information session
Download the TfNSW Flexible Transport Services Specification
Terms and Conditions


Challenge Dates
Applications Opened - 30 May 2019
Information Session - 19 June 2019
Applications Close - 10 July 2019
Applicants Advised of Outcome - 16 July 2019
Consultation Period with Transport for NSW - 17 July to 13 August 2019
Final Data and API Supplied - 14 August 2019