Colour Stripe
Mobile Colour Stripe

Can you improve the public transport experience for customers not fluent in English? 

About the Challenge

A large portion of the NSW population are not confident with the public transport network due to their English fluency. We want to improve their confidence by providing quality customer information in different languages in public transport digital products.

Transport for NSW (TfNSW) is challenging innovators to help non-English speaking residents and visitors to confidently plan and use the NSW public transport network with digital resources made available in their language.

Seed funding is available for successful applicants, if required.

The virtual information session was held on Wednesday 17th March, providing interested parties an opportunity to learn more about the challenge, what’s on offer, and ask questions. A recording of the information session is available below, with questions and answers from the session available on the FAQ page.

Challenge Objectives

There are 3 challenge objectives. 

  1. How can you improve your Public Transport product to include languages other than English?

  2. How will your Public Transport product provide accurate and quality information in the target language?

  3. How will users easily choose their preferred language?

The TfNSW Station Names in Other Languages dataset is available for use in this Innovation Challenge. It contains the translation or transliteration of every station and wharf in the TfNSW public transport network in 12 languages: Arabic, French, German, Greek, Hindi, Italian, Japanese, Korean, Simplified Chinese, Spanish, Traditional Chinese and Vietnamese.

How the Challenge Works 

The information session was held on Wednesday 17 March 2021 from 11am to 12:00pm AEDT. The information session was an opportunity for developers and interested parties to ask questions and get further information about the challenge. 

Applications opened on Wednesday 17 March 2021 at 12:00pm AEDT and closed on Wednesday 31st March at 11:59pm. 

Submissions will now be assessed and ranked by a judging panel, with finalists then invited to Pitch Day.

Pitch Day will be held on Wednesday 14 April 2021, during which finalists will pitch their solutions to a judging panel. Challenge finalists will then be selected.

Chosen teams will then begin the incubation phase with support from the Open Data and Innovation team as well as Subject Matter Experts (SMEs). Visit our Innovation Challenges page for more information on the innovation challenge process and to view case studies from previous challenges. 

Virtual Information Session Recording

The virtual Information Session was held on 17 March from 11am to 12pm via Zoom. Download the pack from the session and watch the recording below, and read the Q&A from the session here


Innovation Challenge Timeline

Key Challenge Dates
Registrations for the Information Session opened Monday 8 March 2021
The Virtual Information Session was held on Wednesday 17 March 2021 at 11:00am - 12:00pm AEDT 
Submissions Opened on Wednesday 17 March 2021 at 12:00pm AEDT
Submissions Closed on Wednesday 31 March 2021 at 11:59pm AEDT
Pitch Day to be held on Wednesday 14 April 2021

Questions? Please read the FAQ.
There's a dedicated forum thread for this innovation challenge where you can ask additional questions, or you can send us an email